What to include
- Your iPhone model and iOS version
- Whether you used Wi-Fi or mobile data
- Which phone sent and which phone received
- Whether the alert and alarm appeared
- Whether the location and acknowledgement worked
- Any error message you saw
Help for AGAP iPhone beta testers
Tell us exactly where your test stopped working.
Tell us what you were testing, what appeared on each phone, and whether the receiving phone was open, in the background, or locked.
Email the AGAP team
Email hello@agapsos.com.
Describe what you expected and what actually happened. Do not send passwords, verification codes, precise location, or private medical information.
Prepare the first test
Use two iPhones belonging to people who know each other. Keep the phones together. Connect both to working Wi-Fi or mobile data, allow notifications and precise location, and turn up the volume. Warn everyone nearby because the receiving alarm is deliberately loud.
Test in this order
- Confirm that each person appears in the other's AGAP network.
- Send a clearly labelled test SOS from Phone A to Phone B.
- Confirm that Phone B automatically shows the incoming alert.
- Confirm that Phone B sounds the loud alarm.
- Compare the location shown with Phone A's actual location.
- Acknowledge the alert on Phone B and confirm that Phone A shows the update.
- Reverse the roles so Phone B sends and Phone A receives.
- Repeat with the receiving phone open, in the background, and locked.
If the test fails
Note exactly where it stopped: sending, delivery, alarm, location, map, acknowledgement, or closing the test. Check the internet connection, notifications, precise location permission, phone volume, silent mode, Focus or Do Not Disturb, and battery restrictions.
An alert can still fail because of weak or congested networks, GPS conditions, a service interruption, phone settings, operating-system restrictions, or an unavailable receiving phone.
Do not use this support page during a real emergency. Call the appropriate emergency number or seek nearby help.